Refund policy

We want you to feel confident ordering from Siam Cotton Co. If something isn’t right, please get in touch and we’ll help.

Change of mind

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, unopened and in its original packaging.

To request a return, email hello@siamcottonco.com with your order number before sending anything back.

Change-of-mind return shipping is at the customer’s expense. Original shipping charges are non-refundable.

Once your return has been received and inspected, we’ll issue a refund to your original payment method. Please allow several business days for the refund to appear, depending on your payment provider.

Please check the dimensions listed on each product page before purchasing. Our bedding is generously cut to hotel-style proportions and may differ from standard retail bedding dimensions.

Faulty or incorrect items

If your order arrives faulty, damaged, incorrectly supplied, or otherwise fails to meet a consumer guarantee under Australian Consumer Law, please contact us as soon as possible.

Email us at hello@siamcottonco.com with your order number, a description of the issue and photographs where relevant. We will review the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

Depending on the circumstances, this may include a replacement, refund or other remedy.

Returns

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Change-of-mind items must be returned unused, unopened and in their original packaging. We recommend using a tracked shipping service, as Siam Cotton Co. cannot be responsible for return parcels lost in transit.